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ICICI Bank Debt Service always takes a 'Khayaal Aapka' approach towards resolving payment / service issues. Here are few experiences shared by our customers :

Timely Assistance in Hour of Need

I Ajay Malik S/o Sh O.P. Malik, had taken Home Loans from your esteemed bank. This letter is with regard to the timely help and assistance given by Mr. Prince Swapnil (Regional Debt Manager, Chandigarh) in our times of need. He not only guided us and foreclosed our loan accounts, but also helped us in many ways.

 

We are running Home Loans with ICICI Bank on my father’s name Sh. OP Malik, who used to interact with Mr Prince Swapnil, suddenly my father passed away and we were not aware to whom we should contact in the bank as we are based out of USA. We found Mr. Swapnil’s number in my father’s mobile phone. We contacted him and informed about the death of my father. Mr. Swapnil visited our house and updated us about the loans. We have paid some installments after that and then decided to close the loan.

 

My mother visited India and Mr. Swapnil helped her to close the loan and handed over the documents. Not only this, he also helped me to get my money returned when I tried ICICI Bank ATM Card to withdraw at Bank of America ATM at USA. aware about the financials like bank accounts/FD’s etc. of my father. Mr. Swapnil helped her to get the accounts and FDs transferred to her name and to withdraw the money from other banks. Mr. Swapnil also helped us to activate and maintained our ICICI Bank account at Chandigarh. We have opened an FD of Rs 20 lakh at ICICI Bank, Chandigarh branch instead of other bank.

 

 

He has helped us in a personal and professional front. The employees like him really makes the organisation feel proud.

 

 

I wish Mr. Prince Swapnil and all staff members of the ICICI Bank, the very best wishes and carrier growth.

 

Ajay Malik
Home Loan Customer
Chandigarh

Extremely Happy With Your Services

We are delighted to inform you that we are extremely happy with your services. It has been quiet sometime that we have been dealing with you and your work culture and professional ethics represent some of the best business in the industry.

 

 

We value your sincerity, honesty and promptness in problem solving solutions. We definitely wish to continue this association in the long run.

 

 

Zainab Sood

Accountant of Mr.Apoorva Mehta - Credit Card Customer

Mumbai

Thank You For Guiding Us

Myself and my family thank you for guiding us in closing our long pending issue with regard to uncleared dues against my account. I appreciate how you have balanced between institution and the customer with regard to closing of all issues as one time settlement. As a customer, I would like to place on records to the institution that, they need such effective managers for the growth of institution by bringing good bridging between the customer and the bank.

 

 

I once again thank you and your team and supported by your superior officers in helping a good customer to part with smiles. I assure you that our family will continue its association with your bank and have long lasting relationship with your very reputed esteemed bank.

 

 

Thanking you and your team.

 

 

Kind Regards,


M.K.Nijagal
Savings Account Customer
Mysore

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